Service & Support Policy

This Service & Support Policy describes how Effizient LLC ("effizient," "we," "us," or "our") provides support and service availability for the effizient platform (the "Services"). It is incorporated into and governed by our Terms of Service (the "Agreement"). Capitalized terms have the meanings given in the Agreement.

1. Service Availability

We use commercially reasonable efforts to keep the Services available and to operate them reliably. However, the Services are provided "as is" and "as available," and we do not guarantee any level of uptime, availability, or performance. Availability can be affected by factors outside our reasonable control, including third-party services (such as Shopify, QuickBooks Online, Stripe, hosting, and network providers), your own systems and configuration, and force-majeure events.

2. Maintenance and Changes

We may perform scheduled or emergency maintenance and may modify, update, or temporarily suspend the Services as we reasonably determine necessary — for example, to deploy changes, address security issues, or protect the Services. We will try to minimize disruption but are not required to provide advance notice of maintenance, and maintenance windows are not counted against any availability figure.

3. Support

We provide support on a commercially reasonable, best-effort basis, primarily by email at support@effizient.io. Support is generally available during our normal business hours (U.S. Central Time), excluding weekends and holidays.

We do not guarantee any response time, resolution time, or that any particular issue will be resolved. We prioritize and handle requests at our discretion based on factors such as severity and impact. Any target response times we may describe from time to time are goals, not commitments, and do not create service credits or other remedies.

4. What We Ask of You

To help us help you, please report issues promptly with enough detail to reproduce them (what you did, what you expected, what happened, and relevant account or order identifiers), keep your integrations and credentials current, and maintain your own backups of critical business records. You are responsible for your configuration and business decisions.

5. No SLA; Relationship to the Agreement

Nothing in this Policy is a service-level agreement or a warranty, and it does not modify the disclaimers, limitations of liability, or other terms of the Agreement. In a conflict between this Policy and the Agreement, the Agreement controls. We may update this Policy from time to time as described in the Agreement.

6. Contact

Effizient LLC
5900 Balcones Drive, Suite 100
Austin, Texas 78731
United States

Support: support@effizient.io