Getting your order emails out of spam

Order confirmations and sign-in links for your wholesale account are sent from info@effizient.io, and they show up in your inbox under your coffee supplier’s name. If they are landing in spam or junk, or not arriving at all, here is how to fix it in a couple of minutes.

Then find your email provider

Outlook and Microsoft

1. Open your Junk Email folder, select the message from info@effizient.io, and choose Not junk.
2. Add us as a safe sender: Settings (gear) → Mail → Junk email → Safe senders and domains → Add, enter effizient.io, then Save.

Desktop Outlook (Windows app): select the message, then use Home → Junk → Never Block Sender.

If nothing from us ever arrives, not even in Junk, it is likely being blocked before it reaches you. See For IT and email admins below.

Gmail

1. Open the Spam folder, select the message, and click Not spam.
2. Open the message, click the sender’s name, and add them to your contacts.
3. Most reliable: create a filter. In the search bar open Show search options, put info@effizient.io in the From field, click Create filter, tick Never send it to Spam, then Create filter.

Yahoo and AOL

1. Open the Spam folder, select the message, and click Not Spam. Future messages from us go to your inbox.
2. Add info@effizient.io to your Contacts.

Apple and iCloud

1. In the Junk folder, select the message and click Not Junk (on a Mac, use Message → Mark as Not Junk Mail), or drag it to your Inbox.
2. Add info@effizient.io to Contacts. Senders in your Contacts skip the Junk folder.

For IT and email admins

Microsoft 365 (Defender)

1. Go to security.microsoft.com → Email & collaboration → Policies & rules → Threat policies → Tenant Allow/Block Lists (direct link: security.microsoft.com/tenantAllowBlockList).
2. On the Domains & addresses tab, select Add, then Allow, enter effizient.io, and Add. Entries take effect within about 5 minutes.
3. Release anything already held: go to Email & collaboration → Review → Quarantine, find messages from info@effizient.io, Release them, and choose Allow sender.
4. Still blocked? Add an Exchange mail flow rule that sets SCL to -1 (bypass spam filtering) for senders from effizient.io.

Google Workspace (Admin console)

1. Go to admin.google.com → Apps → Google Workspace → Gmail → Spam, Phishing and Malware.
2. Under Approved senders, add a list containing info@effizient.io (or effizient.io) so their mail bypasses the spam filter, then Save.

Our mail passes SPF, DKIM, and DMARC, so allowlisting info@effizient.io is safe and will not open a door to spoofed mail.