Changing your wholesale list prices

Every item has one wholesale list price. That’s the price most of your accounts pay. A few places can set something different, and the order is always the same:

1. Account price. A price for one location, for example a discount you agreed with one café. It beats everything else.
2. Catalog price. A catalog can set a price of its own for an item. Leave it blank and the catalog charges the list price.
3. List price. Everything else.

So when you change a list price, every catalog that charges the list price moves with it. A catalog with a price of its own keeps it. You’ll see exactly which ones before you confirm.

Change one item

Open the product and press Edit next to the price of the size you want (on the Price list, Pricing on a row opens the same place). Type the new list price and press Preview. The preview lists:

• the catalogs that follow the list and move to the new price,
• the catalogs with a price of their own, which keep it. Tick reset to the list on any of them to have it follow the list from now on,
• the account prices at locations whose price changes, and how they move.

Nothing changes until you press Apply.

Change many items at once

Go to Products → Price list. Tick the items you want, or search and choose all items matching the search. Then pick how:

• Change by %: 5 raises by 5%, −5 lowers by 5%.
• Change by $: 0.50 adds 50 cents to each list price.
• Set to: gives every chosen item the same list price.

Prices are rounded to the cent unless you pick $0.05, $0.25 or a whole dollar. Press Preview to see every item’s old and new list price, the catalogs that keep their own price, and the account prices that move. Items that can’t change are listed with the reason, for example an item without a list price yet.

A change never makes an item free. To set a $0 list price, do it on the item itself, where you’ll be asked for the reason.

Account prices

Some accounts pay their own price. When the price their catalog charges changes, you choose once how their prices follow:

• keep each one’s $ gap: an account paying $1 less keeps paying $1 less. This is the default.
• keep each one’s %: an account paying 10% less keeps paying 10% less.
• leave them unchanged: the account price stays where it is.
• remove them: those locations pay the new catalog price.

Account prices at locations whose catalog keeps its own price don’t move at all. If a choice would take an account price below $0, the preview marks it and you pick another way.

Change prices from a date

On the Price list, fill in From with the date the new prices start, then preview and press Schedule. Until that date:

• your customers see nothing of it until you announce it. Once you’ve told them in your own words, press Announce in the portal on the Price list (or tick it on the preview). From then on they see their new price and the date next to today’s price when they order, so they can still order at today’s price before it changes. An announcement can’t be taken back,
• orders that were already submitted keep the prices they were placed at,
• your customers’ carts take the new price once the date comes, and the line says “since” that date,
• a saved staff draft whose prices changed asks when you open it: use today’s prices, or keep the saved ones (they then count as set by hand).

Scheduled changes are listed at the top of the Price list. You can Call off one any time before its date. An item takes one scheduled change at a time; the preview tells you when one you picked already has one. Changing an item’s price now, on its own or in a bulk change, takes it out of its scheduled change, and the rest of that change stays scheduled. Called-off changes stay listed, greyed out, for a month.

If a change can’t be applied on its date, for example because an account price would drop below $0 after other prices moved in the meantime, nothing changes and the Price list shows it as Not applied with the reason. Schedule it again with another choice for account prices.

See what changed

History on the Price list shows every price change: who made it, when, and each price before and after. History on an item’s pricing panel shows the same for that one item.